Privacy Policy

Last Updated: November 2025

Welcome to Digidocs India ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.digidocsindia.com ("Website") or use our services.

By using our platform, you agree to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all users ("you," "your," or "customer") who access our Website or avail any service offered by Digidocs India. It outlines how we handle personal, financial, and sensitive data shared during the process of document preparation, submission, and service delivery.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

A. Personal Information

•Full Name

•Date of Birth

•Contact Details (Email, Phone Number, Address)

•Identity Information (Aadhaar, PAN, Passport, etc.)

•Photographs and Signatures (for document purposes)

B. Business Information

•Company Name

•Business Type and Address

•GST/License/Registration Numbers

•Documents related to incorporation, compliance, or licensing

C. Payment & Transaction Information

•Payment method details (via secure gateways)

•Transaction ID, amount, and date

Note: We do not store or process card details directly; payments are managed through authorized, PCI-DSS compliant gateways.

D. Technical Information

•IP Address

•Browser Type

•Device and Operating System details

•Cookies and browsing behavior on our website

3. How We Use the Information

Your data is collected solely to deliver the services you request and ensure a smooth documentation process. We use your information to:

•Process your document, registration, or visa application.

•Communicate updates, status alerts, and service notifications.

•Verify identity and comply with KYC or government requirements.

•Improve our platform's performance, accuracy, and user experience.

•Send invoices, receipts, or service-related communication.

•Prevent fraud, unauthorized access, or misuse of the platform.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

4. Data Sharing & Disclosure

Your data may be shared only under the following conditions:

A. With Authorized Partners or Government Portals

We share relevant information with verified partners, agents, or government departments only to complete your requested service (for example, registration filing, e-stamping, or visa application).

B. Legal & Regulatory Obligations

We may disclose information when required by law, court orders, or regulatory authorities.

C. Internal Service Providers

Trusted vendors supporting IT infrastructure, cloud hosting, payment processing, or customer support - all bound by confidentiality agreements.

5. Data Retention

We retain user data only as long as required:

•For the duration of the service and necessary legal record-keeping.

•Certain data may be archived for compliance, tax, or regulatory obligations.

•After this period, data is securely deleted or anonymized.

Users can request deletion of their personal data by contacting support@digidocsindia.com, subject to legal and compliance constraints.

6. Data Security

We implement strong administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. Our platform uses:

•SSL encryption for all data transfers

•Secured and restricted access to user data

•Periodic security audits and compliance checks

•End-to-end encryption for data transmission and storage

•Secure servers and data centers with restricted access

•Regular security audits and vulnerability assessments

•Employee training on data protection and privacy practices

•Multi-factor authentication and access controls

However, no online transmission is completely secure; by using our platform, you acknowledge these limitations.

7. Cookies Policy

Our Website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve functionality.

You can modify cookie preferences in your browser settings, though some features may not work as intended if disabled.

8. Your Rights

You have the following rights regarding your personal data:

•Access: Request details of the information we hold about you.

•Correction: Ask for updates or corrections to inaccurate information.

•Withdrawal: Withdraw consent for data usage (where applicable).

•Deletion: Request deletion of personal data (subject to applicable laws).

To exercise these rights, email us at support@digidocsindia.com.

9. Third-Party Links

Our Website may contain links to government or partner portals. We are not responsible for the privacy policies, practices, or content of external websites.

Users are encouraged to review the respective privacy policies before use.

10. Children's Privacy

Our services are intended for individuals aged 13 years and above. We do not knowingly collect or process personal data of minors.

If such information is inadvertently submitted, please contact us for immediate removal.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or our practices.

All updates will be posted on this page with a revised "Last Updated" date. Continued use of our Website signifies your acceptance of the updated terms.

12. Contact Us

For any privacy-related concerns, complaints, or data access requests, please contact:

Digidocs India

•Email: support@digidocsindia.com

•Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM

•Address: Site No: 34, 35, 39, 40 Horamavu Main Road, Banaswadi Ring Road, Bangalore 560043 (Landmark: Above KFC Horamavu)

We will respond to your inquiry within 30 days of receipt.